What Information We Gather and Why
When you register, we ask for your mobile number, email, and preferred account currency. When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the payment reference reaches us but the wallet PIN or biometric stays on your device. We log the transaction time, amount,
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and wallet type to match funds to your account balance. Support conversations through live chat or email are kept for six months so we can follow up if you report an issue. We never ask for your IC number, home address, or employment details unless local
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law requires age or residency verification, and even then we store only the verification result, not the document image. Session data — your device type, browser, IP address, and the pages you visit — helps us spot unusual login patterns and keep your account secure. We
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don't sell this data, rent it out, or hand it to marketing networks. Where local law permits access to the platform, your data stays within our account and payment infrastructure; where local law restricts or prohibits access, we do not collect or process data from those
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regions. Cookies on the site remember your language choice and session state but carry no personal identifiers outside our own session ID.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.